Frequently Asked Questions

Individual episode rentals give you 48-hour access from the time of purchase. You can watch the episode as many times as you like during this period.

The Complete Series Bundle includes all 3 episodes of Redemption Run with extended 7-day access. You save 33% compared to renting each episode individually ($9.99 vs $14.97).

Rentals are non-refundable once viewing has begun. If you experience technical issues that prevent you from watching, please contact our support team.

We accept payments through PayPal, which supports credit cards, debit cards, and PayPal balance. All prices are in Canadian Dollars (CAD) and include applicable taxes.

Redemption Run can be streamed on any device with a modern web browser, including computers, tablets, and smartphones. We recommend using Chrome, Firefox, Safari, or Edge for the best experience.

Currently, we only support streaming. Episodes cannot be downloaded for offline viewing.

Video playback issues are usually related to your internet connection. Try refreshing the page, checking your internet speed, or switching to a different browser. For persistent issues, contact support.

Your rental is tied to your account and stored in your browser. You can access your rental on multiple devices by logging into your account, but viewing history may not sync between devices.

Yes, you need to create a free account to rent and watch content. This helps us track your active rentals and provide you with rental history.

Currently, accounts are stored locally in your browser. If you've forgotten your password, you may need to create a new account. We're working on adding password recovery features.

Redemption Run is available for free to Canadian viewers on CBC Gem. Due to broadcasting agreements, our rental service is not available in Canada.

Rental data is stored in your browser's localStorage. If you cleared your browser data or are using a different browser/device, your rental information may have been lost. Please contact support if this happens.

Redemption Run is a documentary series following individuals on their journey of personal transformation and second chances. Each episode tells a compelling story of resilience and redemption.

Stay tuned! Follow Tyson Media for updates on future episodes and projects.

Rentals are for personal use only and cannot be shared or transferred. Encourage your friends to rent their own copy or watch together on CBC Gem if they're in Canada!